GetHairPro – Terms & Conditions

Article 1 – Definitions

• Cooling-Off Period: 14 calendar days in which you may cancel your purchase without providing a reason.

• Consumer: An individual purchasing for personal use, not related to business activities.

• Day: A calendar day.

• Distance Contract: A purchase agreement made via the GetHairPro website or other remote means.

• Durable Medium: A format that allows consumers to store and reproduce information unchanged (e.g., email).

• Entrepreneur: GetHairPro, the company offering haircare products online.

• Right of Withdrawal: The consumer’s right to cancel the contract within the 14-day cooling-off period.

• Remote Communication Tools: Platforms like websites and emails used to complete purchases.

Article 2 – Applicability

These Terms & Conditions apply to all purchases and agreements made via the GetHairPro website.
By placing an order, you agree to these terms. A digital copy will be made available before checkout.

In case of discrepancies, the interpretation most favorable to the consumer shall apply.

Article 3 – The Offer

All product offers from GetHairPro:

• Include clear descriptions, pricing, and terms

• Display illustrative images (actual product may vary slightly)

• State total costs including taxes and shipping

• Clearly mention if the Right of Withdrawal applies

Offers are subject to availability and may be updated or withdrawn before order confirmation.

Article 4 – Contract Formation

A binding contract is formed when payment is successfully processed at checkout.

GetHairPro will:

• Confirm your order via email

• Securely handle personal and payment data

• Reserve the right to cancel orders due to pricing errors, fraud, or stock issues

Article 5 – Right of Withdrawal

You may cancel your order within 14 days of delivery. To qualify:

• Items must be unused, unopened, and in original packaging

• Requests must be submitted via email or contact form

• Products must be returned within 14 days of cancellation request

• Refunds are issued within 14 days of return or proof of return

Article 6 – Returns & Refunds

• Return shipping is the customer’s responsibility unless the item is faulty or incorrect

• Refunds are issued via the original payment method

• Damaged or used items may be subject to partial refunds

Article 7 – Pricing

• All prices are in [Insert Currency] and include applicable taxes

• We reserve the right to correct pricing errors prior to order confirmation

• Buyers outside our region are responsible for customs duties or import fees

Article 8 – Product Quality & Warranty

GetHairPro guarantees that products:

• Match their descriptions

• Meet safety standards for cosmetic use

• Are suitable for intended haircare purposes

Exclusions apply for:

• Misuse or improper storage

• Reactions due to individual sensitivities

• Claims made after 14 days of delivery

We recommend patch testing before full use.

Article 9 – Shipping & Delivery

• Orders ship within 1–3 business days

• Delivery typically occurs within 3–15 business days, depending on location

• Delays will be communicated

• If delivery exceeds 30 days, you may cancel for a full refund

• In case of out-of-stock items, we may offer alternatives—acceptance is optional

Article 10 – Subscriptions (If Applicable)

• Open-ended subscriptions may be canceled with 30 days' notice

• Fixed-term subscriptions won’t auto-renew unless stated

• Subscriptions over 12 months can be canceled after the first year

Article 11 – Payment

• Payments are required at checkout unless agreed otherwise

• Accepted methods: [Insert methods – e.g., Credit Card, PayPal, etc.]

• Report billing issues within 7 days

• GetHairPro reserves the right to suspend orders in case of suspected fraud or payment failure

Article 12 – Support & Complaints

If you're not satisfied:

• Contact us within 7 days of noticing the issue

• We aim to respond within 14 days

• If valid, we’ll repair, replace, or refund at no cost

Article 13 – Disputes

We aim to resolve issues quickly. If necessary, disputes may be referred to mediation or legal channels based on your local jurisdiction.

Article 14 – Force Majeure

GetHairPro is not liable for delays due to events beyond our control, such as:

• Natural disasters

• Public health crises

• Shipping disruptions

• Power or internet outages

• Civil unrest

Obligations will be paused during such disruptions.

Article 15 – Governing Law

Where applicable, consumer protection laws take precedence over conflicting terms.

Article 16 – Updates to Terms

We may update these Terms & Conditions periodically. The latest version is always available on our website. Continued use of our services implies acceptance of any changes.